Frequently Asked Questions
Everything you need to know about shopping with Five33
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Five33 ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never store your full credit card information and do not share your personal details with third parties.